About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

90 ratings and 57 comments received in the last 90 days.

08 October 2026

Very efficient service personnel. Pleasant surroundings and work carried out quickly

05 October 2026

Good job

05 October 2026

The staff are very friendly.

04 October 2026

I don't think the problem was addressed according to my request.

01 October 2026

I found the people at reception polite and very friendly every thing went very smoothly.

29 September 2026

Great communication, great value for money, professional staff.

28 September 2026

Great communication from start to finish. I also work in the motor trade & customer service is my number one priority, so credit where credit is due.

26 September 2026

Nice people, friendly and efficient

22 September 2026

Fast and efficient service

21 September 2026

Always polite and efficient staff. Keeping you updated and informed.

See all reviews

21 September 2026

Good service

18 September 2026

I was completely satisfied with the work and response from all the personel I was in contact with - efficient, pleasant and helpful.

18 September 2026

Excellent service.

17 September 2026

Polite, friendly & efficient

15 September 2026

Thank you to Hallie who was great, warm and welcoming and to the service / parts team.

15 September 2026

Good customer service, work carried out in relatively short time so all in all very good and I would use again. I have usually taken my car to other BMW dealers but I switched to Banstead due to good reviews

14 September 2026

Nice friendly staff who kept me informed on the progress of my cars service / MOT

13 September 2026

After all the barriers and difficulties I experienced with BMW central services, Berry Banstead could not have been more understanding and helpful.

09 September 2026

Excellent service

09 September 2026

no problems arose - completed early.

08 September 2026

Straightforward and transparent process

07 September 2026

Very happy

07 September 2026

Very efficient from start to finish

02 September 2026

Booking process was easy. All the work was done and the car was checked thoroughly. Issues identified were brought to my attention. Staff were polite nice and courteous as usual.

02 September 2026

Print and polite service

31 August 2026

All the staff members I dealt with were cheerful and professional. My car was serviced quickly. I love the free valet service.

30 August 2026

Amazing customer service .. front of house team. Professional and friendly. Possibly a bit too much communication with emails, texts, calls and BMW app all communicating the same message .. it's a bit bombarding !

30 August 2026

Always recieve a first class service by service advisors, welcome host and techs.

27 August 2026

Overall very happy from start to finish with communication and service

25 August 2026

Lovely welcome, MOT carried out quickly and washed before hand back. Only concern was that all tyres were an advisory and I would have happily allowed BMW to replace but cost per tyre was ridiculous (over £200 more to change compared to elsewhere).

23 August 2026

Excellent service. Highly efficient and the staff were friendly and very professional

22 August 2026

No issues straight forward service

22 August 2026

Friendly and professional approach . Great service from pre booking until completion. A pleasure to deal with . Thank you

19 August 2026

Helped me book a while you wait appointment for MOT as local transport for returning home is very limited. Waiting area very comfortable with coffee available. Reception staff very helpful.

18 August 2026

Quick, efficient and friendly.

18 August 2026

Work was recommended. But another garage that went to (because your labour costs were high) found no fault.

17 August 2026

Excellent service from knowledgeable staff, as always.

17 August 2026

The whole process was smooth and seamless

16 August 2026

Friendly and professional.

15 August 2026

The team were excellent and the work completed on time.

12 August 2026

Great service

12 August 2026

The cost on the day was different to that provided in advance on the workshop booking confirmation.

11 August 2026

Efficient communication, work done as expected and to agreed scope

11 August 2026

Work carried out satisfactory. Pleasant staff

10 August 2026

Was greeted as soon as I walked in the door and shown to a chair with the person dealing with my car that day.

09 August 2026

Experience was painless and not too expensive

09 August 2026

Quick and easy check in

08 August 2026

Easy check in, regular update to advise progress. Courteous service all round.

03 August 2026

The service was friendly, with good communication and prompt.

02 August 2026

Great customer service and very easy to deal with the service centre

27 July 2026

Great service from all members of staff. Would highly recommend this garage.

26 July 2026

Service was sone efficiently with no issues.

25 July 2026

Polite and professional staff, everything went smoothly from start to finish, nothing was hidden, no upsell was pushed upon me, everything explained and the work was completed quickly.

22 July 2026

Generally, good communication, most important understanding customer needs or request and trust that service is done the way it should and car is given back in the same condition it was left (no hidden damages or left dirty)

21 July 2026

Seamless experience

20 July 2026

My car has been returned with both tyre fixed but i have a notice on the console starting the car does not detect any tyres, which i assume means it cant register the pressure. In addition, my settings have changed and my car wont automatically lock.

17 July 2026

Great service Great customer service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Berry Banstead BMW

Address

Brighton Rd, Burgh Heath, Banstead, Tadworth, KT20 6BU

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

01737 302750

Map

Areas served

Banstead as well as surrounding areas including Tadworth, Coulsdon, Leatherhead and Ashtead

View map