About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

44 ratings and 26 comments received in the last 90 days.

16 March 2026

Good service

10 March 2026

Great service.

09 March 2026

The two women at the front desk are just brill, so thoughtful, lovely hosts, helped me find a room to work in and also helped me get out asap with my car for another meeting. Always checking to see if I'm ok.

07 March 2026

Super helpful team

07 March 2026

All good esp reception

06 March 2026

Very polite and efficient

04 March 2026

Excellent Customer service and repair handled and completed to expected standard.

02 March 2026

Mason greeted me and was very friendly and professional, the mechanic Jazz was also very friendly and professional and got the job done quickly and sufficiently. They're both assets to your team

28 February 2026

Polite, friendly and super efficient

27 February 2026

Missed nail in tyre after being advised there was an existing issue with Tyre pressure

See all reviews

25 February 2026

Easy to book, kept me informed of progress and very flexible for pick Up.

25 February 2026

Really overpriced

25 February 2026

Everyone was very friendly. Great service overall.

24 February 2026

Friendly and efficient service, kept me up to date with everything.

21 February 2026

Looked after really well by Alice from start to finish. Explained clearly what the issues were and transparent on pricing on obligations on whether to go ahead or not.

19 February 2026

Great communication, quick turnaround on MOT and service.

17 February 2026

Quick service and everything done well

09 February 2026

Very professional. Good communication and issue resolved.

07 February 2026

The service was not updated on car's system and was giving a warning sign that service is overdue, was quite annoying and had to take the car bsck to the centre for update. It was very invonvenient to take time off and go again to get it done !

07 February 2026

Fantastic customer service, nice to be greeted at the front desk and when sat down talked through all the concerns I had, so very helpful also.

04 February 2026

Perfect as always

02 February 2026

The recall was done with no hassle and staff were very friendly

02 February 2026

It was our first time using Berry Banstead. Alice was very accommodating and approachable. I needed to wait while my car was being serviced, but I did not request this at the time of booking and Alice was very helpful and met my needs.

02 February 2026

Felt looked after by all representatives with the only issue being the relatively long wait for an appointment. Mason was excellent as ever, and kept me informed throughout. Repair itself was swift and brake service also

20 January 2026

Too much cost for labour which is 65% of total invoice

18 January 2026

All went as predicted

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Berry Banstead BMW

Address

Brighton Rd, Burgh Heath, Banstead, Tadworth, KT20 6BU

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:CLOSED
Sun:CLOSED

Phone

01737 302750

Map

Areas served

Banstead as well as surrounding areas including Tadworth, Coulsdon, Leatherhead and Ashtead

View map