OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
46 ratings and 30 comments received in the last 90 days.
28 September 2025
Very satisfied
17 September 2025
Customer service is very bad, I wanted to wait and they were keep telling to go and no point of waiting there.. I just asked what would be the earliest time to get car, then they raised voice, and responded bit aggressively. First time I felt this
13 September 2025
As abovev
10 September 2025
Friendly, respectful, diligent staff. Very quick service turnaround (waiting appointment). Nice Coffee
08 September 2025
Everything was smooth and efficient
08 September 2025
Staff were informative regarding issues with my vehicle and provided a good breakdown with what was required to repair including cost breakdown.
02 September 2025
See above
28 August 2025
Very good service, wasn't pushy and didn't recommend service items that weren't due ie brake disks. Polite and professional
28 August 2025
My car was called in for recall. Great customer service and communication from Mason. Was able to get an appointment on short notice.
10 October 2025
See above.